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Tender Details
- Country: Romania
- Summary: Invoicing and Crediting Systems for Back-Office Distribution and Customer Relationship Management Systems (Crm Systems) Front-Office
- ROT Ref No: 77800444
- Deadline: 27 Feb 2023
- Competition: ICB
- Financier: Self Financed
- Purchaser Ownership: Public
- Tender Value: 27218532.46
- Notice Type: Tender
- Document Ref. No.: 048431-2023
- Purchaser's Detail :
- Description :
- lot 1- "Development of supply services, software analysis and development, maintenance and assistance for applications and specialized assistance related to Invoicing and crediting systems for distribution -Back-office
Invoicing and crediting systems, based mainly on SAP technology, asre aggregates the metering information required for invoicing Enel customers, based on different price models, and associated with fiscal information to generate the final invoice.
The services that are the subject of this auction consist of
1. Software analysis and development (ASD)
1.1. pswarms/Evolutionary maintenance
1.2. Small changes/improvements
2. Application maintenance and assistance (AMS)
2.1. User support
2.2. Operative assistance
2.3. Corrective maintenance
3. Specialized nurse (SS)
3.1. Specialized assistance
Lot 2- Development of ma systemsnagement of customer relations and the improvement of provision and analysis services, software development, maintenance and assistance for applications and specialized assistance for Enel Front Office applications
The services refer to the management of relations with customers in distribution (Iand consist of:
1. Software analysis and development (ASD)
1.1. Projects/Evolutionary maintenance
1.2. Small changes/improvements
2. Application maintenance and assistance (AMS)
2.1. User support
2.2. Operative assistance
2.3. Corrective maintenance
3. Specialist nurse (... - Documents :
Purchaser : E-DISTRIBUTIE MUNTENIA S.A.
Address: no. 30
Town : Bucharest
NUTS-Code : RO - Romania
Postal Code : 030667
Contact Point : Adriana Baican
Phone : 40 735002988
Email :adriana.baican@enel.com
URL :www.enel.ro
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