Invoicing and Crediting Systems for Back-Office Distribution and Customer Relationship Management Systems (Crm Systems) Front-Office

RomaniaTenders notice for Invoicing and Crediting Systems for Back-Office Distribution and Customer Relationship Management Systems (Crm Systems) Front-Office. The reference ID of the tender is 77800444 and it is closing on 27 Feb 2023.

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Tender Details

  • Country: Romania
  • Summary: Invoicing and Crediting Systems for Back-Office Distribution and Customer Relationship Management Systems (Crm Systems) Front-Office
  • ROT Ref No: 77800444
  • Deadline: 27 Feb 2023
  • Competition: ICB
  • Financier: Self Financed
  • Purchaser Ownership: Public
  • Tender Value: 27218532.46
  • Notice Type: Tender
  • Document Ref. No.: 048431-2023
  • Purchaser's Detail :
  • Purchaser : E-DISTRIBUTIE MUNTENIA S.A.
    Address: no. 30
    Town : Bucharest
    NUTS-Code : RO - Romania
    Postal Code : 030667
    Contact Point : Adriana Baican
    Phone : 40 735002988
    Email :adriana.baican@enel.com
    URL :www.enel.ro

  • Description :
  • lot 1- "Development of supply services, software analysis and development, maintenance and assistance for applications and specialized assistance related to Invoicing and crediting systems for distribution -Back-office
    Invoicing and crediting systems, based mainly on SAP technology, asre aggregates the metering information required for invoicing Enel customers, based on different price models, and associated with fiscal information to generate the final invoice.
    The services that are the subject of this auction consist of
    1. Software analysis and development (ASD)
    1.1. pswarms/Evolutionary maintenance
    1.2. Small changes/improvements
    2. Application maintenance and assistance (AMS)
    2.1. User support
    2.2. Operative assistance
    2.3. Corrective maintenance
    3. Specialized nurse (SS)
    3.1. Specialized assistance
    Lot 2- Development of ma systemsnagement of customer relations and the improvement of provision and analysis services, software development, maintenance and assistance for applications and specialized assistance for Enel Front Office applications
    The services refer to the management of relations with customers in distribution (Iand consist of:
    1. Software analysis and development (ASD)
    1.1. Projects/Evolutionary maintenance
    1.2. Small changes/improvements
    2. Application maintenance and assistance (AMS)
    2.1. User support
    2.2. Operative assistance
    2.3. Corrective maintenance
    3. Specialist nurse (...
  • Documents :
  •  Tender Notice

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